Here is a great example of how to lose a customer. “Hello. This is Cindi from XYZ Corporation. I am calling to let you know that a major mistake on our part needs to be corrected by you, our customer. I know that you pay us quite a ...
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Category Archives: Customer Service
Why IKEA Will Someday Rule the World
A miserable experience A few weeks ago, I went with my girlfriend while she picked out a new couch at a high end furniture store. It was a miserable experience that only keeps getting worse. The experience has been so dreadful, that I am going to rank furniture shopping up there with painting and moving in ...
You Will Fail if You Are Not Passionate About Your Business
I am a huge fan of Diners, Drive-ins and Dives on the Food Network but until this last weekend, I had never been to one of the interesting eateries featured on this show. Wanting to get away for a day, my girlfriend and I hopped in the car and ...
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