Here is a great example of how to lose a customer. “Hello. This is Cindi from XYZ Corporation. I am calling to let you know that a major mistake on our part needs to be corrected by you, our customer. I know that you pay us quite a large sum of money to provide a…
Tag Archive: Customer Service
Why IKEA Will Someday Rule the World
A miserable experience A few weeks ago, I went with my girlfriend while she picked out a new couch at a high end furniture store. It was a miserable experience that only keeps getting worse. The experience has been so dreadful, that I am going to rank furniture shopping up there with painting and moving…
Add Voice Testimonials to Your Site with Google Voice
Having testimonials from your customers is a powerful way to demonstrate the value of your products or services. Research has shown that testimonials help people with their buying decision. Since the research on testimonials is well known in the marketing industry, more marketers are putting bogus testimonials inflating the claims of their products or services…
Why Your Business is Like Most Chinese Restaurants
I love Chinese food, but most Chinese restaurants drive me crazy. Sitting down at a Chinese restaurant as a white American male, I am immediately handed a menu where the chef’s specialty is General Tso’s Chicken. Now I am a degenerate foodie, so I know that General Tso’s Chicken is not really a Hunan specialty….
You Will Fail if You Are Not Passionate About Your Business
I am a huge fan of Diners, Drive-ins and Dives on the Food Network but until this last weekend, I had never been to one of the interesting eateries featured on this show. Wanting to get away for a day, my girlfriend and I hopped in the car and drove the three hours to Lesage,…
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